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FAQ THE MOST COMMON QUESTIONS Authentic Thai & Oriental Food Ingredients

ABOUT US JOY THAI SPICES Sawasdee Ka สวัสดีค่ะ!! Welcome to JOY & JOYThaiSpices 🎉 We have a wide range of Thai & Oriental Food Ingredients. Our Fresh Fruits, Vegetables & Food Ingredients are imported directly from Thailand : The Land of SMILES Discover everything you need to create the most Authentic & Delicious Thai dishes with your family or loved ones in the comfort of your home. We supply direct to Takeaways, Restaurants, Catering Business and Home Delivery Nationwide. Delivery direct to your door all at great prices. All our deliveries are tracked. We also offer our products to buy wholesale and bulk packs at great prices. Our Customer's Satisfaction is our main Priority!! We will try our best to serve you. สินค้าคุณภาพ นำเข้าจากไทย ส่งตรง ส่งไวถึงประตูบ้านท่านทั่วสหราชอาณาจักร บริการทุกระดับประทับใจ ขอบคุณที่สนับสนุนและไว้วางใจร้านเรานะคะ 💖 For further information, please call us on 01206 619709 07522788558 or email us at sales@joythaispices.co.uk or contact us on Facebook Messenger, Instagram https://www.facebook.com/joythaispices.co.uk ​ Thank you so much for your continued support 💖 ​ ​ OUR PRODUCTS JOYThaiSpices stocks Authentic Thai & Oriental Products. Fresh Thai vegetables, fruits, herbs & Ingredients flown in direct from Thailand on a weekly basis. We have a huge range of the most popular , exotic, regional, traditional food & grocery products from Thailand. Register today to become our exclusive customer to view our products !

SHIPPING & RETURNS SHIPPING POLICY Authentic Thai & Oriental Food Ingredients SHIPPING ​ The minimum order value is £10. ​ We offer a range of delivery options covering the whole UK (excluding the Channel Islands), dispatched with national courier companies. Please note that Next Working Day scheduled delivery refers to delivery on the day after dispatch of your goods, and not the day after the placing of your order. Order by 1pm Tuesday to Thursday for Next Day delivery. Please note we do not ship on the weekend. So if you order on Friday you will receive the parcel on Monday . For orders placed on Friday ,Special Delivery by Saturday is charged at delivery rate plus £4 extra. Please call to confirm. ​ Delivery charges are calculated when you checkout and are based on your location. All charges are based on a maximum package weight of 31kg. A basket of goods amounting to more than 31kg will be treated as two or more separate packages, and the delivery charge will be multiplied accordingly. ​ We dispatch orders with Fresh & Frozen items from Tuesday to Thursday. For Dry Goods from Tuesday to Friday ​ We generally dispatch orders within 1 working days of receipt. If, for any reason, there will be a delay of more than 2 days in the sending of your order, we will contact you by email to advise you of the reason for the delay and the expected day of dispatch. ​ Please note that delivery to some Scottish areas may take longer than 24hrs. All delivery times cannot be guaranteed, and although we work with the couriers to ensure that deliveries are made on time, events beyond our control can occasionally mean that goods take an extra working day to arrive. Please bear this in mind when ordering fresh or frozen goods as, we unfortunately cannot guarantee the quality of these items when dispatched to non-UK Mainland addresses. ​ Occasionally, items ordered are unavailable. When this occurs, we may either omit one or two items from the order, or substitute similar items of equal or higher quality at equal or lower price. and we will automatically refund your transaction amount if any goods are not sent or any cheaper products are substituted. We will never charge for more expensive items or increase your final payment amount without consulting you. If a large proportion of your order is unavailable, we will contact you by email or telephone. ​ UK Next-day service delivery by the courier will take place at any time between 09:00 and 17:30. We unfortunately have no control over delivery, and are unable to contact the courier to confirm exact delivery times. You will receive an automated email or text message when your goods are dispatched, and you will be able to track your parcel on the courier's website. If you do not see an email, please check your junk mail folder. ​ STORE PICKUP You can order everything, Choose the Pick Up option when checking out. We will send you an email or message to let you know once your order is Ready for Pickup and waiting for you at the shop. ​ Receiving the Parcels ​ It is the responsibility of the customer to be available when the delivery arrives. If the delivery is not accepted and the products are damaged due to this delay JOYThaiSpices is not responsible for any damages or claims whatsoever. ​ RETURN ​ We try to ensure all parcels are packaged well. All glass bottles will be protected with bubble wrap or cardboard boxes to ensure there are no damages during transit . We re-use good condition boxes to limit wastage. ​ Package contents must be examined immediately after receipt, and any shortages or breakages MUST be reported within 24 hours ( For Fresh & Frozen items must be reported to us within 2-3 hours after you received the parcels) . We hold the right to make the final decisions for any complaints after that. ​ If you wish to return any item after you have received your order, you may do so within 14 working days after the parcel being delivered. Items can be exchanged or refunded provided they are unopened in the original packaging and in a resale able condition. Unfortunately, we are unable to offer refunds for any fresh vegetables, chilled or frozen items. *Please note that if you return any item due to a change of mind, you are liable for any return postage costs and postage costs for the exchange. ​ ​ The packing of all orders is recorded by CCTV. Reports of breakage must be accompanied by photographs, emailed to sales@joythaispices.co.uk ​ Unfortunately we cannot take back any fresh or frozen food unless they had already perished when you received them. ​ Refunds If we have to issue a refund to you due to any circumstance, this will be issued within 7 working days of the enquiry being raised. ​ Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected. Once we have taken the payment for your order and dispatched all the items, we are not able to offer refunds for any discounted items with limited or expired Best Before dates. ​ Refunds will be issued to the card that was used to pay for the original order. ​

WHOLESALE We offer both wholesale and home delivery For larger orders and regular orders over £300, please CONTACT US for our Wholesale Account Section Title This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors. Section Title This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.

STORE POLICY CUSTOMER SERVICE Authentic Thai & Oriental Food Ingredients Customer Satisfaction is our first priority!! We were at the finalist for the Tendring Blue Ribbon Award for Customer Excellence. It was an achievement that we are so proud of. We also take pride in our 5 Star rating on customer reviews. Our friendly staff are ready to help and answer all queries via email, message and social media. DELIVERY & SAFETY DELIVERY ​ All statements, guarantees or warranties in these terms of trading are additional to and do not alter or otherwise affect your statutory rights. ​ FREE DELIVERY ON ORDERS OVER £100 (up to 30KG, UK Mainland) ​ UK Mainland Standard Delivery (UP TO 30KG) is charged at the following rates: Royal Mail - Up to 1kg, 1st class = £3.85, 2nd class = £3.20 - Up to 2kg, 1st class = £5.57, 2nd class sign for = £4.20 DHL - Up to 28kg = £8.99 - 28kg to 30kg = £10.99 - £100+ = FREE DELIVERY Delivery to the Isle of Wight is £11.99. Delivery to Northern Ireland and Scottish Highlands & Islands is £15.99 ( Will take 2-3 working days) All Perishable & Frozen Goods are dispatched Tuesday to Thursday by Next Day Courier Service. For Dry goods are dispatched Tuesday to Friday . Please note: we Do Not dispatch on weekends Please contact us if you need your order delivered over the weekend as additional weekend deliveries charges will apply. We aim to dispatch your order within 1 working days, however, at busy times it may take up to 2 working days to receive your delivery. All our deliveries are tracked! ​ STORE PICKUP You can order everything, Choose the Pick Up option when checking out. We will send you an email or message to let you know once your order is Ready for Pickup and waiting for you at the shop. ​ Delivery / Shipping Payments / Availability of goods In the event that your order cannot be delivered in full (due to the availability of goods) we will contact you to discuss your options. Where a product is out of stock and a similar product is available in stock for the same price or less we reserve the right to substitute one for the other and adjust your order accordingly. Returns, collections & cancellations We accept the return of damaged goods, which must be reported to us within 24hours of receiving. For quality assurance, we photograph all orders before they are dispatch to you. Where the Customer is unavailable and unable to collect their order before it is returned to us, we reserve the right to charge an additional fee for re-shipping and any perishable items are non-refundable. Customers will be responsible for the prompt return of orders (at their own cost) where an order is cancelled after it has been dispatched. We will not accept the cancellation of perishable goods. Fresh & Frozen goods Fresh & Frozen goods will be sent by next day delivery. We make every effort to insulate packaging but cannot guarantee the condition of frozen goods when received. ​ *** During periods of extreme weather (snow, flooding etc.), or other major national/international disruptions, deliveries are likely to be (in some cases, severely) delayed. Delays may continue after conditions have returned to normal, due to backlogs at couriers' depots. During such periods we will place an advisory notice in a prominent position on our Homepage. Perishable (fresh/frozen) goods are ordered during such periods at customer's own risk. ​ WHOLESALE INQUIRIES We offer both wholesale and home delivery For larger orders and regular orders over £300, please CONTACT US for our Wholesale Account PAYMENT METHODS SECURE PAYMENTS Credit / Debit Cards PAYPAL Bank Transfer Cash Payment Methods

FRESH from THAILAND Fresh Thai ingredients flown in direct from Thailand to our shop weekly. Tropical Exotic Fruits Browse our range of Exotic Thai Fruits. All Thai fruit can be eaten alone once ripe but you can also add flavour to your desserts & drink Herbs & Spices Most Thai paste start from shallots or onions, garlic, galangal, lemongrass, and green or red chillies. Each week we fly in the most common fresh herbs such as Thai Holy Basil, Thai sweet Basil , Thai Parsley, Coriander roots , Chinese Chives and Acacia leaves.

WHOLESALE Authentic Thai & Oriental Food Ingredients We offer both wholesale and home delivery For larger orders and regular orders over £300, Please CONTACT US for our Wholesale Account

JOY Thai Spices Authentic Thai & Oriental Food Ingredients Shop now BEST SELLERS Quick View WAIWAI Tom Yum Shrimp Cream Soup ไวไวต้มยำกุ้งน้ำข้น 60g Price £0.49 Quick View CHANG TOM YUM SOUP PASTE เครื่องปรุงต้มยำตราช้าง 908g Price £6.99 Quick View V FOODS Tasty Sticks Biscuits 5 flavours ขาไก่ 5รส วีฟู้ดส์ 430g Price £5.99 Quick View SUN HEE Kimchi กิมจิตราซันฮี 190g Price £2.19 Quick View PINE TREE Rice Vermicelli วุ้นเส้นต้นสน 400g (10×40g) Regular Price £4.69 Sale Price £4.19 Quick View LAY MIENG KAM เลย์รสเมี่ยงคำ 40g Price £1.89 Shop All Products EXPLORE THE RANGE FOODS Shop now RICE & NOODLES Shop now SNACKS Shop now DRINKS Shop now SAUCES Shop now THAI COOKWARE Shop now Next Day & Free Delivery available Nationwide Shipping Secure Payments OUR SERVICES 01 Store Pick Up 02 Gift Hampers & Free Recipes 03 Cookery Class 04 Exclusive Offer Available Online Subscribe for updates Join TESTIMONIALS N S. Liverpool Our package arrived today full of goodies! We had the Pad Thai Good Thai Go, which was so tasty. Looking forward to trying out the other ingredients. Thank you for including some recipes for us to try Atitaya P. Essex A wide range of Thai and Asian Ingredients, fresh vegetables and ingredients as imported weekly. Friendly and kind owner. Enjoy shopping here. L P. London ส่งเมื่อวานถึงวันนี้ รวดเร็วทันใจมากๆค่ะ แม่ค้าน่ารัก คอยติดตามส่งข่าวตลอด 10/10 ค่ะ ขอบคุณมากๆค่ะ Get in Touch Authentic Thai & Oriental Food Ingredients 07522 788558 Email: sales@joythaispices.co.uk www.joythaispices.co.uk OPENING HOURS MON - FRIDAY 10:30 - 3:30 SATURDAY 10:00 - 14:00 SUNDAY By appointment only JOY 30 High Street Brightlingsea Colchester Essex CO7 0AG DELIVERED TO YOUR DOOR SHOP NOW Authentic Thai & Oriental Food Ingredients

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CONTACT US CUSTOMER SERVICE Store 28 High Street Brightlingsea , Colchester, Essex CO7 0AG Opening Hours Tue-Fri /10:00 - 16:00 Sat / 10:0 - 14:30 Sun-Mon / By appointment only Contact Us +44 7522 788558 sales@joythaispices.co.uk Authentic Thai & Oriental Food Ingredients Inquiries For questions regarding our products and services you can also contact us by filling out the form below. First Name Last Name Email Subject Message Submit Thanks for submitting! Stockists